Helpdesk collaboration boosts interdisciplinary research

In order to better support researchers, the NFDI consortia from the fields of geosciences, life sciences and NFDI4Chem are intensifying their collaboration.

Research questions often span several disciplines. In the Geo-Chem-Life Science Helpdesk Cluster, which was formally sealed by a joint Memorandum of Understanding (MoU) in March 2025, ten NFDI consortia from the geosciences, chemistry and life sciences are joining forces to provide researchers with interdisciplinary support in data management.

Memorandum of Understanding

Memorandum of Understanding of NFDI consortia from Earth, Chemical and Life Sciences to support a network called the Geo-Chem-Life Science Helpdesk Cluster

The helpdesks of the NFDI consortia play an important role in the initial contact between the communities representing different domains and the respective consortium. Due to the specific and interdisciplinary nature of the research and the wide range of disciplines and overlapping expertise covered, it is not always possible for a single consortium helpdesk to answer a request satisfactorily. In order to ensure high-quality support for enquiries on interdisciplinary topics, we—the participating NFDI consortia with a focus on geosciences, chemistry, and life sciences—have established the “Geo-Chem-Life Science Helpdesk Cluster.” Through this network, the consortia ensure that enquiries can be answered to the satisfaction of users.

In addition, the networking of these specialized helpdesks can be highly beneficial, enabling the exchange of domain-specific knowledge and expertise, improving overall problem-solving capabilities, and fostering a collaborative environment that transcends the boundaries of individual consortia.

The undersigned consortia, represented by their respective spokespersons, agree to work together to enhance their support capabilities (helpdesks) to meet the needs of interdisciplinary research. By sharing best practices, resources, and expertise, we will ensure a streamlined and efficient approach to user support across Geo-Chem-Life Science subject areas and heterogeneous support structures.

Each consortium provides human resources and nominates at least one person to participate in the Helpdesk Cluster, which agrees on workflows and how to further extend the collaboration.

The participation of other consortia is welcome, and their inclusion will be evaluated by the Helpdesk Cluster.

Here you find the published version of the Memorandum: https://doi.org/10.5281/zenodo.15065070